Our Policies

To best accommodate our clients and maximize our staff’s time, we have implemented the following policies at our practice.

Patient Arrival Policy

For your protection and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.

Drop-off appointments are available for your convenience. That means you can bring your furry family at the time that works best for you and your schedule, and you can leave them with us for a couple of hours. Usually, we ask you to drop them off sometime in the morning. Once the veterinary is done, he will give you a call to go over the diagnosis and give you discharge instructions.

Appointment Policy

We operate primarily by appointment to allow ample time for all patients and scheduled appointments including surgical procedures. We make a sincere attempt to see each client on time. Please kindly notify us if you are not able to keep your appointment.

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept cash, American Express, Visa, Discover, MasterCard, Debit, and CareCredit.

Pet Emergency

If your pet is facing an emergency, do not fill out the form requesting an appointment. Instead, call our office immediately.

Bathing Policy

We perform routine basic bathing, which includes a nail trim and ear cleaning. We do not offer any specialty cuts. Scheduled appointments are required. Your pet can be dropped off as early as 8:00 am and picked up no later than 5:30 pm during our regular opening hours. They will have constant access to fresh water and will be walked several times throughout the day. Occasionally, we can accommodate requests for a specific pick-up time. Due to the number of pets scheduled each day, these special requests are limited and must be requested at the time the appointment is made. A good contact number is required so we can call you when your pet is ready to go home.

To ensure your pet’s safety and health, Good Shepherd Pet Hospital requires all dogs to be current on their Rabies, Distemper, Bordetella, and Influenza vaccines, and a current negative Fecal exam. We do not bathe cats. If vaccinated at another facility, proof of vaccination is required.

The health of your pet is our number one priority, and as we walk with your pet each step of the way, we want to ensure that they are happy, safe, and healthy. If your pet is not on flea prevention and currently suffers from fleas, they will require treatment and start on flea prevention at least one week before the appointment. If a pet shows up for the bathing appointment and has a flea problem, they will be seen by our veterinarian to address and treat your pet for fleas before proceeding with the bathing service. Their bathing appointment may be postponed for a later visit.

Because the bathing service is a part of our veterinary hospital, you can rest assured that whenever a medical emergency arises while your pet is with us, they will have immediate access to our professional veterinary staff.

Keep in Touch with Us

We are committed to being of service to you and your pet every step of the way. Please contact us anytime so that we can immediately serve you.